ColdTrak Manager Software FAQs
Why after I installed my ColdTrak Manager software and download a logger is it not connecting to the website and uploading the data?
You must have a license file installed and the ColdTrak server options enabled
- Copy the license file “FLDM.LIC” into the C:\ColdTrak folder. This file is given after a license has been purchased from DeltaTrak. Contact DeltaTrak sales for information.
- In Program Options > System > Options the “Auto send to server” must be selected (checked).
- There may be a firewall setting that is blocking the connection to the ColdTrak server. You may need to get their IT dept involved. You can tell them the program is trying to send the data via FTP to coldtrak.com on port 21.
Why do I not have the products for my Company listed in the Product drop down list in my ColdTrak Manager software?
The prodruct criteria must be entered manually or downloaded from the ColdTRAK website and imported into your desktop software.
To import the product list from the ColdTrak server
- First log into your ColdTrak account then click on Admin > Analysis > Export
- Save the text file “Export.txt” to your C:\ColdTrak folder
- Open ColdTrak Manager and go to Program Options > Data Analysis and click on Import.
- Select the file Export.txt and click Open.
- Click Save
To enter your products manually
- Go to Program Options > Data Analysis
- Click on Add and enter you product settings then click Save