FlashPDF In-Transit FAQs
Is there a user’s manual for this software?
FlashPDF has an integrated help file.
- Right click on the FlashPDF icon in the tool tray, click on ‘About” then “Click here for help”. The extensive FlashPDF Help section will open. Click on “Getting Started”.
- Press F1 from any screen and you will get help on that topic
Do I need a license to install this software?
No the software is free. However you will need a CT-USB Adapter to download the FlashLink CT, VU or Mini data loggers. The USB data loggers do not require an Adapter.
Will the software work with other DeltaTrak Software?
You cannot run FlashPDF at the same time as ColdTrak Manager or Tag-IT software. It can be installed but not running or it will conflict with the other software for the port and since FlashPDF starts automatically the user may not know it’s running.
My IT person installed the FlashPDF Software on my computer but when I log on and try to download a logger I get access permissions errors, access denied or no error but no PDF pops up?
Since the IT person installed using their log on to install the software the program was automatically set to put the PDF and other filed in their “Documents” folder. Other users may not have access permissions for that folder.
- Right click on the FlashPDF icon and select Options > Storage then Browse to your “Documents” folder then select “Make New Folder”. Name it FlashPDF, select it the select OK then OK. The data should now go to the correct folder.
Why are my files not being sent to ColdTrak Data Central Website but the logger is downloading and displaying the PDF?
ColdTrak Option is not enabled or Account Number is missing or incorrect
- Right click on FlashPDF icon and choose Options > ColdTrak Options and verify the Enabled box is checked and the users ColdTrak Account # is entered correctly. Click on Test Connection. It should say “Connected to ColdTrak” If it does not then there may be a local network restriction of security setting preventing sending the data.
- You may need to get their IT dept to help making the connection to ColdTrak. You can tell them the program is connecting to ctlink.coldtrak.com on port 80
Why is my downloaded data not showing Pass or Fail and the preset test and alarm settings are not correct for my products?
There are several possible reasons.
- You did not select the correct product when downloading the data. Download again using the correct product.
- Close FlashPDF and reopen it. It will say “Synchronizing with ColdTrak” while it synchronizes the product list from the companies ColdTrak account.
- The computer is not communicating with the ColdTrak Server. Click on Test Connection. It should say “Connected to ColdTrak” If it does not then there may be a local network restriction of security setting preventing sending the data.
- You may need to get their IT dept to help making the connection to ColdTrak. You can tell them the program is connecting to ctlink.coldtrak.com on port 80
I have data files that did not upload to the ColdTrak Website due to a problem that is fixed. How to I send them now?
They can be sent in 2 ways.
- Download the loggers again.
- Right click on the FlashPDF Icon in the tool tray and select ColdTrak Processing.
- Select the product, navigate to and add the files you want to send then click Send.