FlashPDF Program Manager FAQs
Why does my FlashPDF software ask for a serial number when I am installing it?
FlashPDF Program Manager must be purchased. You must contact sales to purchase a license (serial) number before installing it.
Can I install it on more than 1 computer at a time?
No. The license is only good for 1 computer at a time.
Can I run this program at the same time as ColdTrak Mgr, In-Transit FlashLink or USB Program Manager Software?
No. There will be a port access conflict and it is likely the other programs will not access loggers.
I have a new install and it is not accessing a logger. The FlashPDF icon is visible in the task tray but nothing happens when I connect a logger, no setup option appears when icon is right click on the FlashPDF icon?
The USB Driver did not install properly.
- Make sure the user has Admin privileges when they install the program.
- Try re-installing the driver from Software and Drivers
Why is the PDF file not opening when I download a logger?
PDF reader is not installed correctly
- Install the latest version of Adobe Reader
- There is a second .PDF program running such as Adobe Acrobat that is conflicting with Reader. Try uninstalling Adobe Acrobat, installing Adobe Reader then downloading.
(FlashPDF does not use the default “open with” program or “File Types” default program to open the downloaded .PDF file. It uses the Registry setting under AcroExch.document \ shell \ open command. This can be changed by an experienced computer person but should not be changed by the normal user as it can cause Windows to malfunction if handled incorrectly.)
Why does it show a warning that my PDF may not display the Unicode characters correctly and some characters do not look right when it opens?
The program is using a version of Adobe older than 7.0. Older versions of Adobe do not support the UNICODE characters used for some of the foreign languages available in FlashPDF. Download the newest version of Adobe Reader from www.adobe.com
I can download a logger but when I right click on the FlashPDF icon in the tool tray the “Setup” option is grayed out and I can’t select it.
- The logger is a In-Transit (Single Use) model
a) Verify the model # of the logger. - The logger configuration is corrupted.
a) Try to program another reusable logger. If you can program other loggers then the logger must be returned for repair or replacement.